Horizon Centre, Inc.

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Professional Development Tools

APA Professional Development Workshop
"Creating a Customer-Oriented Development Review System"
Click here for workshop slides

AICP Planners Training Service Exclusive
"A Manager's Planning Guide to Improving the Development Review System"

Click here for course details

HVAC Handbook

HVAC Handbook for the Engineer and Architect
Reference tool for instant access to information needed for
thousands of design problems in one affordable book

Click here for handbook details

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	"Suspend Disbelief "
	The Creative Team Member
	Who is Your Sponsor for Performance Improvement?
	Who is Your Sponsor for Performance Improvement?
	Do You Have the Right People for Service Delivery?
	Is Government Different Than the Private Sector?
	Surveying Your Customers
	Top Customer Themes for Successful Service
	Creating Public/Private Partnerships
	A Recipe for Successful Service Delivery
	Effective Performance Measurement
	Is Your Development System "Project-Oriented"?
	"Trust the Process": A Primer on Change Management
	Incremental Change Works Best (Client Perspective)
	Development Services System Parts
	Attitude & Culture: The Hidden Culprit (Client Perspective)
	Funding for Development Services Functions
	What is Your Technology Plan?
	Do You Need 3rd Party Help?