Your One-Stop for Development Services Resources

 

Horizon Centre is dedicated to building a "one-stop" destination for development services information.  While onsite client services are important, we feel that timely access to information has become more critical to organizations facing challenges.  Therefore, this section of our website is being established to bring you useful information that we are sure will assist you with preparing for and improving your development processing system.  No need to "reinvent the wheel" when contemplating ways to improve customer service.  Let us help you save time and be more informed. Please check back regularly as we are striving to add new content on a very frequent basis.  Be sure to sign up for our eMailing List and we will automatically alert you to key updates.  Thank you for your interest.

Professional Development Tools

 

APA Professional Development Workshop
"Creating a Customer-Oriented Development Review System"
Click here for workshop slides
 



AICP Planners Training Service Exclusive
"
A Manager's Planning Guide to Improving the Development Review
 System"

Click here for course details

Suggest a Resource

 

Since we are adding new features frequently to the Resource Section of the website, we would like to hear from you.  Please suggest an idea for a resource that could assist you in your improvement effort.  If available, we will work to provide you with the information and then post it for others to access in the future.  Describe your idea below and we will follow-up with you.

Type in Your Suggestion Below


Email



Discussion Topics

"Suspend Disbelief"

The Creative Team Member

Who is Your Sponsor for Performance Improvement?

Who is Your Sponsor for Performance Improvement?

Do You Have the Right People for Service Delivery?

Is Government Different Than the Private Sector?

Surveying Your Customers

Top Customer Themes for Successful Service

Creating Public/Private Partnerships

A Recipe for Successful Service Delivery

Effective Performance Measurement

Is Your Development System "Project-Oriented"?

"Trust the Process": A Primer on Change Management

Incremental Change Works Best (Client Perspective)

System Infrastructure

Attitude & Culture: The Hidden Culprit (Client Perspective)

Funding for Development Services Functions

What is Your Technology Plan?

Do You Need 3rd Party Help?

Contact Us

Horizon Centre, Inc.
P.O. Box 151
Glenelg, MD 21737
Email: info@horizoncentre.com

Phone: (410) 489-9093
Fax: (410) 489-9094

©2009 Horizon Centre, Inc. All rights reserved