Land Development (Subdivision) Customer Survey

The City of Corpus Christi is committed to improve services provided in the Development Permitting functions. To help us understand your perception of our services, please answer the following questions about your experience in processing of a Land Development (Subdivision) related application.  You may pick one specific recent project or generalize about your overall recent experiences relating to each question. 

We know you are busy and may want to print out the survey and think about it or fill out a draft.  Use the button below to print out a copy and then come back to transfer it online.  You may also mail or fax the survey at the address/phone number on the printed survey.  
 
1.

Please indicate what your typical application is for:

 Subdivision Plat, Non-Public Notice
Subdivision Plat, Public Notice
Subdivision Plat, Amending/Vacating 
Easement/Alley/Street Closure 
Public Improvement Plans  
2.

Please indicate your typical role when requesting information or processing projects with the City (Check all that typically apply):

 

Developer         
Builder                   
Consultant                 
Attorney       
Permit Facilitator/Runner                     
Land Surveyor                   

Design/Build Company
Contractor
 Subcontractor
 Business Owner
 Homeowner
 Real Estate Agent 
Other

3.

During the subdivision process, potential drainage or other infrastructure issues were identified in a timely manner.

 Yes
No  

4.

When processing my land development application, the following City departments dealt with me in a positive manner and thoroughly explained the subdivision process to me.

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
5.

In general, City staff has dealt with me in a positive manner, providing options where they were available and attempted to help me through the process in the departments of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
6.

I found the handouts for subdivision items supplied by the City to be useful and informative in explaining the requirements I must meet.

                          Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
7.

I found the subdivision process submittal requirements and forms clear and easy to use.

                          Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
8.

Plat review was complete and accurate.  Additional problems did not surface later that should have been caught in the initial review in the functions of :

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
9.

Plan review turnaround time was acceptable.  I did not have to wait an excessive amount of time to get plans back or find out about problems that needed to be corrected in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
10.

The Platting Ordinance was applied by staff in a fair and practical manner in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
11.

The turnaround time for review and approval or disapproval of my subdivision was not longer with Corpus Christi than other cities where I have filed applications.

                          Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
12.

The amount of time it took to obtain my subdivision approval was reasonable.

                           Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
13.

Corpus Christi is just as fair and practical in its application of regulations as other neighboring cities where I have filed subdivision applications in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
14.

City staff were knowledgeable and made few mistakes in conducting a review of my application and plans in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
15.

When City staff found problems during review of my application, they were thorough and clear in explaining the problems found and what options I had to correct those problems and get approval from the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
16.

It was easy to schedule inspections for my subdivision public improvement construction.

                             Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
17.

Staff were timely in responding to my requests for construction inspections.

                             Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
18.

When City staff found problems during the construction process, they were thorough and clear in explaining what options I had in order to correct those problems and get approval.

                             Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable 
19.

The standards and conditions applied to my project were fair from the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
20.

City staff were easily accessible when I needed assistance in resolving problems in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
21.

Staff rarely found errors in the field during construction that should have been caught during the plan checking process in the functions of:

 

a. Development Services, Planning

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

b. Development Services, Special Services 

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

c. Engineering Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

d. Water Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable

 

e. Wastewater Department

Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
22.

The Pre-Application Conference with staff was helpful and informative.

                              Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
23.

The Planning Commission meeting and public comment process was satisfactory.

                              Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
24.

Seven departments or divisions are most involved in subdivision processes in Corpus Christi.  They are the Development Services, Engineering, Water, Wastewater, Storm Water, Gas, and Fire Department.

If there were coordination problems between two departments or divisions, please list them below:

 

 Coordination problems between    and  

 

 Coordination problems between    and  

 

 Coordination problems between    and  

 

 Coordination problems between    and  
25.

Please add any comments or suggestions you may have that might improve the subdivision process or customer service.  Please give us at least one idea.