Building Permits Customer Survey

The City of Corpus Christi is committed to improve services provided in the Development Permitting functions. To help us understand your perception of our services, please answer the following questions about your experience in processing of a Building Permit.  You may pick one specific recent project or generalize about your overall recent experiences relating to each question. 

We know you are busy and may want to print out the survey and think about it or fill out a draft.  Use the button below to print out a copy and then come back to transfer it online.  You may also mail or fax the survey at the address/phone number on the printed survey.
1.

Please indicate what your typical permit or approval is for:

 New commercial structure 
Commercial addition 
Commercial remodel
Residential new construction
Residential addition
Residential remodel
Other 

2.

Please indicate your typical role when requesting information or processing projects with the City (Check all that typically apply):

 

Developer         
Builder                   
Consultant                 
Attorney       
Permit Facilitator/Runner                     
Land Surveyor                   

Design/Build Company
Contractor
 Subcontractor
 Business Owner
 Homeowner
 Real Estate Agent 
Other

3.

When making an application for a building permit, I generally found the City staff to be responsive and helpful.

                      Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
4.

In general, the City staff has dealt with me in a positive manner, providing options where they were available and attempting to help me through the building permit process in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

d. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
5.

I found the handouts for building permits supplied by the City to be useful and informative in explaining the requirements I must meet.

                          Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
6.

I found the handouts for building permits supplied by the City to be clear and easy to understand.

                         Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
7.

Building permit plan checking was complete and accurate.  Additional problems did not surface later that should have been caught in the initial review in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

d. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
8.

Building permit plan checking turnaround time was acceptable.  I did not have to wait an excessive amount of time to get plans back or find out about problems that needed to be corrected in the functions of :

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

d. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
9.

The Codes and Regulations of the City for building permits were applied by staff in a fair and practical manner in the functions of:

 

a. Development Services, Building

Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services 

Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

Strongly Agree Agree Disagree Strongly Disagree Not Applicable
10.

Staff was courteous in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

d. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
11.

The turnaround time for review and approval or disapproval of my building permit was not any longer with the City of Corpus Christi than other cities where I have filed applications.

                        Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
12.

The amount of time it took to obtain my building permit was reasonable.

                         Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
13.

The City of Corpus Christi is just as fair and practical in its application of building permit regulations as other neighboring cities where I have filed application in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

d. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
14.

Development Services staff were knowledgeable and made few mistakes in conducting a review of my application and plans.

                        Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
15.

When Development Services staff found problems during review of my application, they were thorough and clear in explaining what I had to do to correct those problems.

                         Strongly Agree  Agree  Disagree   Strongly Disagree  Not Applicable
16.

The standards and conditions applied to my project were fair in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services 

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
17.

The City staff were easily accessible when I needed assistance in resolving problems in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Special Services 

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
18.

It was easy to schedule inspections in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
19.

Inspectors were timely in responding to my requests for construction inspections in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
20.

Inspectors were knowledgeable, thorough and clear in explaining any problems found and what options I had to correct the problems and get approval in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
21.

Inspectors rarely found errors in the field during construction that should have been caught during the plan checking process in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Planning & Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
22.

The process for obtaining final inspection and a Certificate of Occupancy was satisfactory in the functions of:

 

a. Development Services, Building

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

b. Development Services, Zoning

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable

 

c. Engineering, Construction Inspection

 Strongly Agree Agree Disagree Strongly Disagree Not Applicable
23.

Please add any comments or suggestions you may have that might improve the building permit process or customer service.  Please give us at least one idea.